I booked this hotel not aware of the £50 deposit i had to pay the receptionist said iwould get it back the next day as long as the room was still in standard condition we arrived at the hotel unaware of this charge and unexpectedly had to pay it on top of the £120 we booked the hotel room for we budgeted how much the whole trip was going to cost so the £50 was a bit upsetting and confusing as i had to type my card details in when booking the hotel.After a long day at the festival i came back to have a shower and wash my hair i looked everywhere and the hair dryer was no where so i had to go all the way down to reception from level 3 to ask for a hair dryer the lady receptionist told me where it was supposed to be and if it is not there to press 0 on the phone and a receptionist will bring one up, so i went all the way back up and looked in the place it is supposed to be and it wasn’t there so i tried calling 0 and the phone wouldnt work.i had to go all the way back down wait for 5 mins while having to listen to drama going on in the hotel and a guy receptionist went and got me one (only thank you to him he got me water late at night when there was no where to get water from. The shower head was dirty and rusty and the temperature of the water would only go warm not hot.In the morning we was tired and just wanted to get home so we checked out around 10am and checkout is due at 11, from half 9 am there was builders drilling really loud and you could hear it through the whole 3 floors. why would you not wait untill 11pm after people check out especially when a lot of people want to sleep after a long day at a festival!As we was checking out i said about the £50 deposit i had to pay yesterday and that i was told i would get it back tomorrow after the rooms checked the receptionist lady on at 10am on monday morning was so rude and had the worst attitude she was trying to tell me that i had not been charged a £50 deposit and just kept going back and forth with me i showed her my bank statement for £166 and she was still being complicated i was telling her to get the lady on the phone from yesterday who charged me it! our next train was due in 20 minutes i just wanted my money back so i could get home the or we would have to wait an hour for another train, i was gettinf annoyed then she went back in to the office for another 5 minutes and came back out with printed statement for the £50 deposit i paid!!!! After all that fuss then she says you have to wait untill the room service calls her and says the room is okay😡 this woman made us wait another 5 minutes untill i got up and said this is a joke we are going to miss our train i just want my money back a guy who wasn’t the receptionist could see i was upset and gave me a refund within 1 minute after alll the drama she caused for nor reason(The refund does not even go back into your account straight away i still haven’t received it)The rooms look nothing like it is advertised it looks so nice when you walk but the rooms are horrible not worth the price then theres a homless guy urinating outside the front of the hotel i actually cant believe this hotel is a “4 star hotel” 😂😂😂😂
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