I was taken very ill with covid and the hotel insisted on charging me for the three days after I had to leave. Compare with other hotels eg The Marriott which only charged me for the days that I stayed there. Of course the Quay had no expenses with cooking breakfast or looking after the room etc. I think their terms and conditions need to be less strict and make allowances for special conditions such as an illness.
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Describes its rooms, restaurant and spa with information about functions and prices.
