Update: Quench's technician came the day after I posted this to replace the unit's pump, which had failed. Management reached out to apologize for the miscommunication and issue a credit. I appreciate the follow-up, and have increased my rating to 4 stars based on these responses. We leased a Culligan Quench water and ice machine for about a year, and it worked well—until the pump broke and flooded our store over a couple of days while we were closed. We reported it as an emergency, but service wasn’t scheduled for four days, and we were told not to use the machine in the meantime, forcing us to buy bottled water. Then, the scheduled repair was cancelled without any notice; I only found out by texting our rep. Now, neither the company nor our technician is responding, and we’ve received only an automated message saying our service has been rescheduled for another week. No fee waiver, no urgency, and poor communication. For the high monthly cost, I expected far better. In hindsight, buying our own unit and using a local plumber would have been faster, more reliable, and more professional.
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Culligan Quench partners with workplaces to offer bottleless coolers and sparkling water, ice, and coffee dispensers that streamline operations, improve sustainability and provide cleaner, safer, better-tasting water loved by all.