Our water machine quite working over a year ago. Quench sent out a tech and the tech informed us that the parts could not be ordered for our machine anymore and it could not be fixed. I reached out to the company multiple times because we were still being billed for a machine that did not work. We were told we would have to pay for a new machine instead of being provided with a replacement because they could not fix ours. I was still being billed for a machine not being used! I asked to cancel our contract with the company since the machine could not be fixed and was told we would have to pay out our contract. They refused to work work with and insist that the bills are valid even though the water machine could not be fixed or used. I have disputed the bills multiple times and I am told every time that there is nothing the company will do. No discount on the bill. No removing the bills even though the machine was unusable. Highly disappointed that their company representatives refused to help in any way. I get called and emailed once a week and respond to every call and email and I am being told that I never contacted them. 10/10 would NOT recommend using this company to anybody ever.
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Culligan Quench partners with workplaces to offer bottleless coolers and sparkling water, ice, and coffee dispensers that streamline operations, improve sustainability and provide cleaner, safer, better-tasting water loved by all.
