I had a very upsetting experience at this location with my 2.5-year-old son at Malborough CT Quest Diagnostic.
The staff member (Chandra) was rude and visibly frustrated from the beginning. This was already a stressful situation—getting blood work for a toddler—and instead of making it easier, she made it much worse. She raised her voice and did not show patience or care.
She attempted to draw blood from both of my son’s arms. The first attempt failed, which I understand can happen. However, the second attempt was done in a forceful manner and clearly caused him significant pain. He was crying intensely, and the situation felt out of control. Instead of helping calm things down, her attitude made everything more tense.
She also blamed the failed draw on my child “not drinking water,” which was incorrect—he had eaten and had fluids before the appointment. At no point did she ask about his preparation.
As a parent, I felt unsupported, blamed, and honestly unsafe in that moment. Staff working with children should have proper training in how to handle pediatric patients with patience and care. This experience was far from acceptable.
I hope this location takes this seriously and improves how they treat families and young children.
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