I had a horrific experience at the playa vista location involving a crazy long wait and an incompetent technician who mangled my arm and was unable to do a simple blood draw. She gave up and sent me away. It was so bad that the next time I tried quest mobile, with the idea that I pay money for a better technician to come to my house. The technician did not call to confirm. He showed up 20 min late without apology or greeting. I confirmed they told him I am a difficult stick (the whole reason I wanted to use their service) and his response was they try twice and that's it. I asked if they have the smaller needle as I discussed on the original call he said they have only one needle. Then he puts the elastic band on wrong so it grabbed all the skin. I yelped and rather than an apology or any expression of concern he handed the rubberband (yes, a rubberband) to me and asked in a very obnoxious way if I want to put it on myself which of course is impossible. I have a very large bruise from the "tourniquet," the first time that has ever happened. I then tried to show him the vein that everyone uses and he said he wanted to do it his way. He then handed me the needle and again asked me if I want to do it myself. He stuck me and of course there was no vein so he announced in a very arrogant manner that is one try, and if the second time does not work that's it. The second time he did it in the correct spot and it did work. There is more about how horrible and rude he acted but these are the highlights. When I complained to the company, "Afifah" told me to email her the details, which I did, but it has been over two weeks and of course no reply.
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The world's leader in diagnostic laboratory testing, information, and services. This includes blood tests, healthcare screening tests, gene-based testing and tests performed during patient treatment.
