I contacted the Nanaimo Home Depot Oct 21, 2024 regarding installation of a gas dryer I had recently purchased from them. I was advised that the cost for a gas dryer installation would be $209.00 plus tax (there was no mention of additional fees at this time). I paid the total amount ($234.08) and received an email inviting me to book an install appointment online with The Home Depot Authorized Installers Quickcontractors.com the same day. There was no mention of any additional fees in this email. I Received a confirmation email Oct 25, 2024 from Quickcontractors.com that my gas dryer install appointment was scheduled for Monday Nov 18, 2024 between 7am & 12pm again with no mention of any additional fees. I received a reminder email Nov 16, 2024 from Quickcontractors.com that my gas dryer install appointment was scheduled Monday morning between 7am & 12pm and once again there was no mention of any additional fees. On Monday Nov 18, 2024 I was home and had my laundry room prepared for the gas dryer install by 7am per the previous emails I had received from Quickcontractors.com. I eventually received a call at 10am from the plumbing and gas company scheduled to do the gas dryer install (3 hours into the 5 hour install window) advising me that they were leaving Nanaimo on their way to Victoria and would be at my home in an hour and a half. I advised them I live in Nanaimo and confirmed they are also located in Nanaimo. They seemed genuinely surprised that I didn’t live in Victoria and hadn’t booked a plumbing and gas company located 111.3 km from my home to install my gas dryer. Once we had established that I was in Nanaimo and they were in Nanaimo, I was told they would be over shortly. At 11am (4 hours into the 5 hour install window provided by Quickcontractors.com) I received a call from Quickcontractors.com advising me that I needed to pay $50.00 for a gas permit before the work to install my gas dryer could proceed. I advised the person I was speaking with that I had paid for the gas dryer install Oct 21, 2024. I was then told that this was an additional fee on top of the amount I had previously paid. I told the person I was speaking with there is no way they didn’t know they needed a gas permit to do gas work and I said that considering Quickcontractors.com whole business appears to be scheduling this type of work it was ridiculous, unprofessional and super shady to call a customer up on the day of install after making them wait around for four hours and demanding more money from them. I was then put on hold while the person I was speaking with consulted with their manager. They returned to the call and advised me that their manager had told them either I pay the additional fee right now or the plumbing and gas company would skip my appointment and go on to the next one. I told them I was not going to pay an additional fee and stated that I wanted my money back. The person I was speaking with advised me to contact Home Depot for a refund and the call was ended. This company is extremely unprofessional, incompetent and shady. I would advise anyone considering dealing with them to exercise caution and I am surprised and disappointed that Home Depot is comfortable being associated with them.
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In 2004, QuickContractors.com Inc. was founded with the intent of cleaning up and organizing the contracting industry. As a result of the high demands for skill-based services, there are too many businesses that are jumping on the contracting bandwagon looking to make a quick dollar. These so-called “fly-by-night” contractors are ruining the reputation of many established contractors and service providers as they lower consumer confidence. ...See more