Like many others, I was "tricked" into dealing with this company. On a site where I was downloading some software, and "identity confirmation transaction" for £0.00 was required, which apparently set up a subscription to these people without my knowledge. The email from them went straight to spam, so I never saw it. The first I knew about it was when my bank declined their payment and contacted me. If you find yourself in a similar situation, here's what to do:(1) Immediately contact your card issuer. Tell them that the payment was not authorised. They will advise that a "Continuous Payment Authority" has been set against the card. Tell them you wish to revoke this - reference "payment services regulations 2017 regulation 67" which covers the rules surrounding cancelling these payments via the bank. They are legally obliged to do so, though the process may take 1-2 days to complete. They will usually recommend leaving your card "blocked" for this period. I recommend you do so, as if you do not, any further payments claimed during that period will process through.(2) Contact the company at "support AT juiceeworld DOT com" (email address cannot be entered directly on reviews, but that should be clear) and state your cancellation reasons - that you were misled into subscribing. They will likely try to tell you that any payments already claimed will not be refunded, as their terms state that this is the case. Do not accept this. Tell them that their CPA has been revoked (as above) and that if they do not refund / cancel the "current" payment, then you will arrange for it to be clawed back by the bank via the "chargeback" process so they won't get the money anyway. It's in their own interests to provide the refund, as chargebacks cost them more and lead to them being flagged by banks more often as "problematic merchants".(3) IF you didn't catch it in time, as long as the payment came from a Visa / Mastercard credit card, tell your bank to initiate a chargeback under "Service Not As Described". Effectively, they refund your money, and argue it out with QuicklearnX. If the charge was against a debit card, the process is similar, but under slightly different regulations and processes, though most banks will support it.These people make their money by tricking people into subscribing and the payments that go through due to people not noticing or not effectively cancelling. Any payments that are allowed to go through not only impact you directly, but also encourage them to continue. Don't let them get away with it.
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