Update - I have received the wine delivery as scheduled even though my previous two attempts to pay failed. I let them know and they confirmed that their HSBC issue has been fixed. Payment is made and it is all settled. It seems like they are just a bit disorganized. So I have amended my review and rating. Previous review- I am based in Hong Kong and I am on the email list of Quintessentially Wine which is part of the Quintessentially Group. Quintessentially Wine shows that they have an office in Hong Kong. I recently ordered some high rating and hard to get wine from them. As I have not ordered from them before, I would prefer to transfer money online instead of giving them my credit card details. The transfer was being rejected by HSBC and the reason was that their HSBC bank account was frozen. They chased me by email for the payment. I told them the problem. They said they asked HSBC to look into it and there was a mistake at HSBC. I told them I would mail them a cheque instead. The cheque was returned by the post office as they are no longer at the address shown on their invoice, email and website. If they have moved, they should have notified me in our email correspondence and one would expect them to indicate their new address on their invoice, email and website immediately as any normal business would.
Claim your business profile now and gain access to all features and respond to customer reviews.
For the world’s most discerning individuals, brands and corporates, Quintessentially is the ultimate destination for comprehensive lifestyle management and brand experiences. It’s the pinnacle of personalisation and the epitome of exclusivity.
Combining an unwavering commitment to redefining excellence with a clientele that demands nothing short of perfection, Quintessentially elevates every aspect of its clients’ lives to unparalleled heights through meticulous attention to detail.
As the world’s leading luxury lifestyle management group, Quintessentially has not only paved the way in this space but continues to shape a new standard for luxury concierge services.See more
