When the shifter cable broke on my 2004 Mazda 6i 2.3 manual transmission, the Quirk Parts website advised I needed part GK2C-46-500L (I used the actual VIN to search). The part arrived in approx 10 days and in questionable condition with both dust boots torn. I decided to use the part anyway since I did not have another 10 days to wait for a different part that may have been no better in quality. After 3 hours removing/reinstalling, it became apparent the new one was not a direct fit. Measuring old vs new, the new was 3 inches longer and unable to function. I attempted to contact Quirk Parts through their "Contact Us" phone number, but only received an automated message to use the online contact us form. Filling out the form, I requested to be contacted by phone to discuss four times - I have yet to receive a call from them. Rather, I received terse, unprofessional emails stating I needed a different part (GK2A-46-500L), they have a disclaimer advising they are not always correct, and they wont pay for return shipping. They actually sent me a screen shot of their webpage with the 99.8% accuracy circled, and their version of a disclaimer – which states “If you are not sure whether or not a part in our store will fit your vehicle…”. I replied that I had no reason to be unsure as their site advised the part would fit, and the fitment listed my car. This has yet to be resolved to my satisfaction – despite their homepage also stating “Satisfaction Guarantee”.
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