I missed the deadline to cancel or edit my upcoming order because I was unaware the deadline was approaching and had passed due to having a toddler and newborn and managing a household under those conditions. My upcoming order options had seemingly been chosen for me automatically by the website so I spoke to a customer service agent through the service's chat to request a cancellation a few days before the order was due to arrive because the menu items chosen were unsuitable for my family but they were apparently unable to cancel and provide a refund due to their terms and conditions, which I understand having to be in place, however there is no flexibility or leeway when circumstances change, when Quite Like preaches flexibility as a feature of the service. This company has no problem taking payment from my card but has immense difficulty providing a refund when requested. Additionally, their delivery arrives at my house between 1am and 4am. This is unacceptable, the only reason I'm up is because I have a newborn but at the same time, I'm then required to push a heavy box through the house and risk waking my toddler and husband, who is asleep due to working night shift, then pack away ingredients in the fridge and freezer when I'm heavily fatigued. I don't understand why delivery can't take place between standard daytime hours.
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