We signed up for the first time to get these meal kits as we had heard good things. Week one we paid then and there thinking ok cool. Week two rolls around and we get an email at 6:11am local time saying there was a payment issue (no idea they were taking money today as no prior notice and no next payment coming up etc etc), Was given until 9:30am sydney time to fix payment a gap of less then 2 hours local time. I wake up see first email race to fix card details and get this done by 8:35 local time (We dont all work on sydney daylight time) get an email at 8:46am sayiong that we wont be able to deliver your meal kit next week as you didnt fix your payment in time. My problem isnt the food quality we havent even had our first meal kit delivered yet. My problem is that they expect everyone to be able to get their payment method fixed within 2-3 hours without giving any prior notifications or warnings and that there is no other way to fix it so we can get next weeks order. I will be cancelling our service and telling everyone who asks not to bother as this is the worst customer service in the meal kit industry as i have tried most of them and never had this issue.
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