I cancelled my subscription today, this was for a few reasons:I watched one of the delivery guys literally throw (no not drop but like throw it into the ground! It would have been less effort to just drop it!) my meal box at the ground one time. He didn't know I was there because I had just arrived home and watched him do it, when he saw me he just sheepishly nodded and walked off. A bunch of my fresh produce was squashed. Every week at least one of the recipes were missing ingredients or fresh ingredients went off before the week was over.Their customer service is not very good, they offer no help and honestly if they are competing with the big retailers they have to do better. Like I was missing a whole meat portion from one meal making all the rest of the ingredients effectively useless (it was a curry) and they more or less shrugged their shoulders until I forced them to act on it, offering me $10 credit on my next order, mind you the meal would have cost about $40. I ended up going and buying ingredients so it wouldn't go to waste, but it's totally invalidating the experience. The whole point is, you have everything you need and you don't have to go to the shops. There is no "app" which seems ludicrous in this day and age. It would be fine but the website is weirdly vague and hard to navigate. I thought I had updated things a few times and apparently it didn't go through.I'm also suspicious that my meals were "downgraded" after I cancelled my subscription to the obviously cheaper vegetarian options, this may have been my own mistake (I really don't think so, it's not the default meal and it I wouldn't have picked it) but customer service were not willing to do anything to fix this or change it, this was 4 days before the delivery date. Delivery schedule is also completely cooked in my area, they just gave me a "day" and it wasn't even consistent. I would have had to cancel in summer because there is no way I could have left the meals out if it was hot.I will say the meals are better than hello fresh, and the overall quality of their produce is also much better. But it doesn't matter because all the little things surrounding the experience suck.
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