I was not satisfied with a hair dryer (£230!) and decided to return it following the instructions on the website. I have the return receipt (EVRI), and customer service approved the refund, but the financial team is refusing to process it. I was left confused as they did not respond to emails. After a week, I managed to contact them by phone. They spoke to me in a very rude manner, claiming I had followed the wrong procedure, stating that the correct one was not the clear guidance on the main page, but rather something buried in an FAQ (which I had no reason to check!). Even after I sent them an email pointing out the webpage and the procedure I followed, they never replied. After more than a month and numerous emails, I still do not have the hair dryer or the refund that customer service had approved. I reported the payment as fraud to my bank. I did not expect such a terrible and exhausting experience post-purchase, so I will not be returning. I regret not purchasing it, at the same price, from an alternative platform.
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