I purchased a coffee machine from a well-known shopping platform, and upon delivery, it appeared off. I opened the package to find that the box wasn't sealed, and the milk jug was loose and stained with coffee. The accessory box was empty, missing all parts, and when I checked the grinder, there were leftover coffee beans from a previous return. Everything was covered in coffee dust and stains. The support team informed me that items in the outlet section are all returns, indicating a lack of quality checks. Additionally, there was no protective packaging to secure the machine, which is unacceptable. During my call, the young representative kept making disapproving sounds, to the point where I had to ask him to stop. This experience was disappointing from start to finish, and it has made me reconsider purchasing from this platform in the future.
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