Upon opening the package, the dress appeared to be in poor condition, full of creases and lacking the vibrant colors shown in the advertisement. I hung it up to see if the creases would fall out, but they remained. I noticed on the tag that if it was removed, returns wouldn't be accepted, which was shocking. I contacted customer service, and they confirmed that I couldn’t remove the tag. This policy made me dislike the dress even before trying it on. I was frustrated that I wasn’t informed about the standard 60-day trial period. When I finally tried it on, it was too large, so I returned it. I will not be purchasing anything else, as I dislike feeling misled.
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