I was a VIP player at Rabona Casino and made significant deposits to reach a high VIP level.
I reported a missing $500 from my balance. For over 3 months, the casino failed to provide full game logs, despite multiple requests and deadlines.
Instead, they provided changing and inconsistent explanations, without any verifiable evidence.
The case was handled by Casino Guru and closed as “Unresolved – Against fair gambling” due to the casino’s lack of cooperation.
It is very concerning that a licensed casino cannot provide basic transaction records when requested.
I have also escalated this matter to the licensing authority.
Players should be very cautious.
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