I have had RAC for as long as I can remember. I had car issues in March 2025, The RAC Patrol guy was brilliant. Got me back on the road, but advised to get the Alternator replaced. The patrol guy did enough to buy me some time, and in May I got RAC Mobile Mechanics to replace the alternator. The car has been good with starting and running. So a thumbs up to both the patrol guy and mobile mechanic. Thats where the thumbs ups end. I contacted RAC through Instagram about getting the Mobile Mechanic back to do a diagnostics check on my car, I did toy with doing a call-out, but honesty was best, and so I thought I would get the mobile mechanic back. Some lass Leah sent me a link to request it through that, when I entered my address Dundee, It wouldnt let me progress. I phoned them up and the lass on the phone said they dont have mobile mechanics in Dundee, fancy that, yet one came and changed my alternator in May last year. I went back to Instagram chat and asked why they could say theres no mobile mechanics when they have done work before. I put it to Leah that maybe they could get the patrol guy when he is between calls to do it. But she was quite cheeky and unhelpful, saying they dont have mobile mechanics for Dundee, they wont be sending patrols inbetween or outside call-outs. It is like every day they are pushing mobile mechanics services to my email address.I didnt like her tone, and replied I would be thinking about cancelling my membership, she replied that she could help me cancel. Is this how RAC treat longterm members, you dont get any extra benefits or assistance, just help to cancel your membership?Absolute disgraceful attitude!
Claim your business profile now and gain access to all features and respond to customer reviews.
RAC Cars - Helping you find your perfect match through three little words: Search. Buy. Sell. It's free to advertise with RAC Cars!
