I accidentally caught my front bumper on a cement block at a very narrow exit to a car park, pulling it off and making my car undrivable.I phoned the RAC at around 3.20, reporting my accident, and informing the person I spoke with that I was a type 1 diabetic and my blood glucose was going low, and that I also had mobility problems. I was told that someone would be with me in around an hour, and that I would be updated as soon as they could. The hour passed, and another update to say help would be yet another hour. I repeated my diabetic and mobility difficulties, and that my dog was also in the car, and was told that I would be put as a priority. My daughter phoned to see where I was as I had been expecting her for dinner, and she immediately said that she would come to me. Half an hour passed still no sign of the RAC so my daughter drove me to a nearby restaurant for a coffee and much-needed food to help raise my now very low blood glucose. Shortly after another call told me there was a further delay or that a contractor might come out to me. Not long after, the contractor called to say he was on his way and would be with me in 20 minutes. True to his word he was. When I asked him why it had taken three hours from my initial call he told me that his company had only been asked to help me the previous hour.The following morning I phoned the RAC to lodge a formal complaint, and the agent told me that the manager would contact me within the hour. That was Monday morning, it's now Wednesday, evening and I'm still waiting!!Had I been informed of a three-hour wait I would have gone home and had my key collected from my house. It was just very fortunate for me that my daughter had come to wait with me because I certainly could not have walked to the restaurant, and could very easily have collapsed with my very low blood glucose. In all fairness, one person I spoke with did offer me a taxi home, but I wasn't aware that the RAC responder would come and collect my car key, I thought that I needed to be with the vechicleAltogether a very disappointing service.
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