I honestly cannot thank John Lewis from RAC enough for the incredible service he provided from start to finish.
From the moment he arrived, he was calm, professional and immediately reassuring. Being broken down can be such a stressful experience, but John completely put me at ease. He took the time to clearly explain what was happening with my car, talked me through my options, and made sure I fully understood everything before proceeding.
He was patient, kind and genuinely caring — not just doing his job, but going above and beyond to make sure I felt comfortable and supported. Nothing felt rushed, and no question was too small.
He safely towed my car to the garage and handled everything smoothly and efficiently. The whole experience, which could have been very overwhelming, felt manageable because of him.
RAC are very lucky to have someone like John representing them. An absolute credit to the company — 10/10 service. Thank you again!
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