Ordered the Velit A/C. $2000 ? Plugged it in and wondered if it would ever get cool. Barley to not really at all. Not to mention I ordered the “white” and they never mention it’s a “White” top and black bottom. Zac Larson the owner gave me attitude saying they responded to my emails when there was a clear lag and some that were not even responded to, especially my last email asking about how this compares to the “CountryMod” their competitor in the 12v arena. A clear sign of arrogance to me, so I was already starting to regret my purchase from Rackup+Go. They never mentioned once that it is not recommended for class A RVs. I say this because the part of the AC coming into the rv is not long enough so it sits inside where you can still see the RVs insulation foam. Also the screws they provide are not long enough. Go with CountryMod Pro A/C, way better quality and the people are very kind and respectful. Just would have thought for $2000 this Velit A/C would produce something better but no. This is more like 800BTU’s rather than the advertised 8000. Just being real. You will see when you buy it.So after all that, I decided to return the Velit A/C considering how dangerous they are. The main reason is; the first night of use on “night mode” it froze up and ended up leaking about half a gallon of water over the floor in the morning. Not only CORRODING the control board but creating a major hazard for my children and wife. Next, the cheap screen mesh was already after day one coming apart from its mount since the build quality of this whole unit is absolute GARBAGE. Obviously; this inferior product lacks a temperature sensor on its cooling fins to shut it down if ice is detected or if ice does build up. After working with “Zac”, not only did he never apologize he has he been the most disrespectful, rude, and inconsiderate person I have ever dealt with giving us the worst experience of our lives. Clear signs of a narcissist. Not only will he try to manipulate you to “troubleshoot” any issues to make you try and keep your unwanted purchase they will threaten you with a 25% “re-Stocking fee” if you refuse. Insane how you threaten your own customers to cheat them out of money. This whole terrible experience is costing our family over $1000 since they wanted me to pay for my own shipping back to their warehouse which was over $300, another added fee they refused to work with me. Also just to add insult to injury Zac doesn’t even have the respect to call me back after I attempted to problem solve (my issues) over the phone. He is a lair when he mentions below he “tried” to talk to me. Travis, his (phone screener) verbally told me “oh just send emails, that’s the best way to communicate.” Most companies or businesses with customers who might have issues, you would get an “I’m sorry you’re not happy with your purchase”, or “we will do our best to fix this issue”. Well not with Zac or Rack up + go, he will inundate you with their “Policy lingo” which I’m sure they copy and paste all day to customers who have issues. He will try to make you feel inferior and act like it’s your fault you didn’t “install” their product properly. They said my install was “complicated” and “custom”. Read other 1 star reviews this is his common theme: to blame others.* Next update and this nonsense still continues after weeks of headache and after paying over $300 to FedEx to return the obsolete Velit unit they decided to give me $1371 Costing me over $1,000 in the process.Summary: never ONCE does he or anyone in the Business ever say sorry. Never in 3 weeks did he ever say sorry to us, or apologize. His arrogance and ability to belittle his customers is crystal clear. I called rackup and go a total of 5 times to “troubleshoot”. Never once was Zac anywhere to be found or would ever speak to me about anything. Troubleshooting by the way is for people who want to keep their units. This is their way to take advantage of you. Just read other 1 star reviews on how the owner Zac Larson puts people down. I’m not the only one.
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We believe in the power of adventure. Our team takes great pride in offering customers the freedom to RackUp+Go!
Headquartered in Eastern North Dakota, the corporate team at RackUp+Go has become highly proficient at carrying gear from home to other parts of North America. We love East NoDak, but it goes without saying, there are only so many adventures you can take through a wheat field! Our expertise in transporting gear is simply unmatched. See more
