We were involved in an accident in April we lost our car and caravan the van was insured with another company and they were so caring and helpful and finalised our payment promptly .The RACQ who we had our car insurance through was a nightmare they took weeks to even do the assessment even telling us the car was in Brisbane at one stage but it was still in Gympie because we checked it was in Clayton's yard not sure how they managed that ., We had to chase them daily to find out about the claim , when they finally did pay out the claim we never got the money because it was deposited supposedly into another ACC not ours , again we had the virtually beg for them to fix the mistake and they finally did , now nearing the end of July they are still wanting to know if we got only one payment , this is disgraceful we are and have been to hell and back dealing with the RACQ and still they are putting so much stress on us when we did nothing wrong . I can't believe a company like RACQ are so incompetent to make a mistake like this and put people through the stress of this ongoing botch up they were responsible for. We are not young and this is causing on going trauma we feel like we have to prove they made mistake . Today we were told this would be fixed and the girl apologized but I have heard this numerous times in the past 3mths ,this is now bordering on ridiculous and I honestly from experience do not trust what I am told by RACQ. UPDATE.,received an email from RACQ claiming all responsibility I am hoping this is finally over .
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