I submitted a paid request on November 18, 2025, for a radio code for my vehicle. The service indicated they had a code and would email it to me after processing my payment. Unfortunately, the code didn't unlock the radio. A link in the email directed me to a chat for further assistance, where I was asked to upload a picture of the radio serial number and confirm my email. I complied, but hours later, I received the same non-working code via text. The next day, I got a different code, which also failed. I have since been trying to communicate for assistance, but no one is responding to my messages.
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