They failed to take my direct debit payment and sent me a text saying my direct debit had failed. It was their error and not a problem with my bank. I paid them immediately via bank transfer. They then took the balance from my account a day later and refunded my original payment. They then added a £60 fee to my account. They don't respond to emails or support requests. The agents on the phone are useless and incompetent. They are a terrible company to deal with. Avoid!!
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