For the Dutch-branche: I had provided a new bankaccount number for the direct debit. This could only be done by telephone (not via the portal). This was done properly. Then I did not receive a new form to sign. In the meantime I received threatening emails to pay an invoice before 15:00 or it would be disconnected. This was also done immediately every time they asked for it. I had to provide my account number 3 times. The result is that today I received a fine of EUR 30 because they could not collect. (because they do not have their administration in order). The cancellation during my probationary period has gone out. So they do not respond and do not process. Poor administration.Update: I got two times an extra fine of EUR 80. So I had to pay in total EUR 190 becasue their administration is bad. I managed to get EUR 110 back for now. They promised me in a retention phonecall. But never I would go back. This attitude is not a business-partner. Trying to get the other EUR 80 also back.
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