Initially it all started well. When I was on Holiday my business bank had some issues and the direct debit hasn’t gone through and guess what £80 fee was added to invoice. I didn’t had access to my business mobile and didn’t get any notification regarding this. Once I’m back from holiday I have emailed them 3 times to change my bank details and no response. I called them 2 times and I was told my account manager will call me which I have never received. Another £80 was added twice to invoice, I had to take half day off to my work to call them and get this sorted. I tried explaining what has happened and they didn’t understand and keep on saying I have to pay £240 extra for failed direct debits. Finally I ended up paying £80 extra. First of all I wasn’t informed about this extra fee when the account was created and it would have been good if they have taken the extra £80 off or atleast reduced the fee. However I paid everything and I dont want to use the cards anymore. Today I have received an email saying that another £80 is due again. I don’t understand what they are after. This is a terrible service. And all these had been reported to my credit file even if I paid everything. Not gonna use their services and not going to recommend to anyone.
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