I really, really wanted to love the products but I am quite disappointed in the quality and overall experience. Considering the price and marketing, you would expect to receive a product that is high-quality with a sustainable approach. The packaging feels cheap and is hard to use (getting the product out of the bottle requires both hands and a lot of rigor), and the smell of the shampoo is very licorice-like, not the Palo Santo smell that I usually enjoy. I know that this is personal taste, but in total I ordered three different shampoos with supposedly different scents, and they all smelled the same. My hair does not feel too nice after using the shampoo and conditioner, and it is not lathering nicely. I am used to sulfate-free shampoos but this felt quite unsuitable. The package I received was not prepared with care or any love, in fact, it looked like the bottles were thrown in— not what you expect from a sustainable brand. I don’t know, it feels off and more like a marketing campaign than a company that is really driving change or offering a holistic and sustainable product.
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