My experience with Rail monster care.I most admit that there email exchange is beyond service providers it is built with empathy for customers first before other things. I fell in love with it, the moment I knew it wasn't a no reply email. I lodged in my complain when they sent an email to remind me of my travel plan in less than 48 hours. I responded by saying I needed a change in date and I want it in 24 hours. They immediately responded by telling me to go change on the app and they guided on how to go about that. After finding out that the HHR App wasn't responding, I quickly send in another email explaining why I needed to be on tomorrow's train and pleading with them to assist with the service because if I am not considered > I might miss my flight too. And boom the response was my train ticket and prayers for journey mercy. Seriously I am thrilled with this top notch service. Allah bless the team.
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