I needed to buy train tickets for the upcoming CNY period, but was having immense trouble booking them through the official HSR website as the second any tickets became available they immediately sold out.
I bought the tickets through Rail Monsters instead and received them within a couple days for a very popular departure time, and have since managed to pick them up properly from an HSR station with no problems.
Although Rail Monsters tickets are far more expensive to purchase than through the official HSR ticket site, the extra expense is worth it in order to get the tickets for the time you need during high in-demand times.
Also, immediately after I purchased the tickets through the Rail Monsters website, I began to freak out that the site wasn't reliable and that I didn't immediately receive the tickets after purchase. But the customer service team, specifically Thomas Wood and Joe Davis, were quick to respond to my inquiries over how long the tickets would take to release to me, and were generally very friendly and helpful.
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Our advanced booking system secures the best seats and even offers complimentary upgrades when available.
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