The service initially refused to acknowledge that ticket validity was based on the conditions set by the operator that priced the ticket, rather than the conditions for their own priced tickets—demonstrating a significant misunderstanding of ticketing policies. After several discussions, they remained unyielding, but upon referral to the oversight body, they eventually conceded. The oversight body successfully facilitated a full refund of the ticket price, not just the extra charges incurred. Feedback from their office was prompt and thorough, leading to a very satisfactory resolution. I wish the customer service had operated with the same efficiency.
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