Avoid this awful company! Honestly, this was the worst customer service I’ve ever experienced. I bought three trugs, two of which cracked after the first use. Slow to reply, had to be chased and closed my case after deciding it had nothing to do with their manufacture. I asked for a phone call to discuss as I was so unhappy and sent photos of how the trugs had been used, I I had to chase again for a response and all I received was an impersonal email back confirming the case was closed and if I wanted to call their office it would cost me 7p per minute. No apology, no concern that they’d lost a new customer, no element of a human reaction at all. The trugs are not fit for purpose in my experience and you will be wasting time and money by purchasing. I feel I’ve given the company multiple chances to discuss but they only seem interested in taking money, regardless if the customer is happy or not.
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