Just wanted to share my recent experience with Ralph & Co. Unfortunately, it wasn’t a positive one. I had to return the bed which while very lovely was too small. I ordered a Large for my rescue rascal a Podengo. My parcel was ultimately located and refunded (which I appreciate), the entire process was unnecessarily frustrating. Communication was unclear, delays were extensive, and I often felt like I was left in the dark. To make matters worse, their responses came across as dismissive rather than solution-focused, which added to my dissatisfaction. As a customer, I expect accountability and efficiency, especially when issues arise, and sadly, this was not the case here. While I understand that things can go wrong, the way it was handled left much to be desired. Hoping Ralph & Co. will take this as constructive feedback to improve their customer service and fulfilment processes. For now, I won’t be shopping with them again. #CustomerExperience #RetailService #FeedbackMatters
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Ralph & Co is a British luxury lifestyle brand for people who are passionate about their pets and their homes.
Using only the finest materials and craftsmanship, we are committed to delivering exceptional quality products inline with current trends that stand the test of time.
Our ambition is to attract the attention of
those who believe their pets deserve the best and are willing to go the extra mile. Just like us.
All Ralph & Co products are designed in Great Britain and manufactured by our handpicked European partners. We use only the finest local materials including upholstery grade fabric, virgin fibre and vegetable tanned leather.
Our family run business has over 30 years experience in the upholstery and interior design market. So with Ralph & Co you are guaranteed exceptional quality products that look great on your dog and beautiful in your home.
We are so confident in the quality of our products that we offer a 1 year warranty against manufacturing defects.See more
