If a person has taken a loan and is unable to repay due to genuine reasons, there are set rules and regulations to be followed by the company.No collection department has the right to speak harshly or disrespectfully to a customer.I request the company to first train its employees on proper behaviour, customer respect, and discipline.I do not wish to take the name of any individual, but I sincerely urge the company to identify the concerned person and take appropriate action.Regards,Punith KumarThank you.
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