In Feb they advertised a polar express trip for December which I booked as my son is a fan of the film. It was all paid for with pick up in aberdeen. We went and booked hotel rooms immediately as at xmas it can be very busy. Ramsay world travel have called me to tell me that the holiday trip is not happening (they have told me 3 different reasons due to the cancellation). I have lost the cost of the hotel rooms (circa £300) as we paid the cheaper rate of non refundable. Then on top of that I thought Ramsay travel would at least give me my money back and the manager john has refused. Commercial manager David Terry even advised that I travel to Dundee and pay for more hotels at my own expense if we want to go. So basically I have lost the holiday, lost the cost of the holiday and lost the cost of the hotel!!!! Just to rub salt into the wounds when I asked what do I tell my son that he's not going the manager john just chuckled down the phone and said thats not his problem. Spoke to the commercial manager David Terry again who claims he never even received payment. Trying to get my money back but David Terry informs me that its me that wishes to cancel the holiday break. When he knows full well its Ramsay Travel that has cancelled it. All I want is my money back. Looking at the negative reviews this company seems to make a habit of taking money for holidays that do not exist and then being difficult when they have to issue refunds.one star review is far too generous!!!!
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Independent Travel agent with over 30 Years Experience .
Fantastic Value for Money and service Provided .
