I am yet to have the repair completed!! 27th June accident,30th June onwards i was harassed by yourselfs to book my repair although it was explained I couldn't yet I was away on holiday soni couldn't complete the pictures required some days I was phoned 5times.I completed the pictures and finally booked in not untill 6th August so why such harassment to book in? Its not like the repair was being done quickly with 4 weeks wait, I rang up straight away stressing the pictures sent didnt show the full extent of the damage as only asked for certain angles and my main damage was under the car a snotty lady on the phone snapped and went the repair will be done 6th August. 6th august arrives Lee visits, takes a look at my bumper to tells me he cant repair it, it needs new parts and bumper off he goes for my car to then be re booked in 4th September for Lee to arrive with new parts new bumper and to fit it the colour doesn't not match Lee explains its a hard white to match blah blah, but he'll take away my bumber id asked to keep to colour match, id recieve a phone call later that day to re book me in for a re spray. No phonecall recieved. Friday 5th September i recieve a email to sign off completed work i phone straight away and explained to the guy on the phone the work isnt completed Lee told me id be booked back in for a respray as the colours dont match bright white to a ivy white looks awful, the guy on the phone managed to find Lee's pictures and said he could see it i would be contacted ASAP for a respray to arrive to today Friday 12th September to recieve another email to sign off completed work but still the paint work doesn't match as no respray has been carried out, I haven't recieved my old bumper back he took for paint analysis to match the paint. And still no other contact other than completion emails. So from 10th July from my booking phone call to 12th September I still do not have a completed car and struggling to get it completed as all other phone calls are not being answered.
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Rapid Repair Network offers seamless vehicle damage repair solutions to the insurance and vehicle fleet sectors. We're changing the way vehicle repairs are performed, offering mobile, same day repair services to our customers.
