Communication from this company is appalling!! They don't respond to emails or answer the phone. Only way of communicating with them is via Whatsapp, but even then they barely respond to any messages. I ordered a pram from here for my newborn baby, it arrived 3weeks later with no communication in-between regarding the delays. Once it arrived I could see the plastic holding the wheel to the frame was cracked. Upon closer observation I could see someone had attempted to glue this crack together. I whatsapped Becky who claimed her team would never try to repair an important pressure point with glue. She offered for me to send it back for them to repair and then return back to me. I couldn't afford another 3+weeks of them repairing the pram and extremely limited communication from them. Reluctantly Becky accepted a return. Once returned Becky returned a partial refund but refused to return courier costs. I was hugely disappointed by then as not only did they take ages to deliver my pram, despite it being broken and clearly attempted to repair it badly with glue, they still refused to give a full refund. I did state the Sales of Goods Act and Consumer Rights act, but Becky still refused a full refund because she claims they don't apply to second hand goods 😕 DO NOT USE THIS COMPANY
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Rascal Babies prides itself on restoring and selling used pushchairs and prams, and other baby equipment, that have been refurbished to the highest standards.Our online store sells an extensive range of preloved baby equipment including car seats, toys, nursery equipment, and loads more.Since Rascal Babies was founded in 2009, we have sold thousands of children’s toys, products, and used prams to loads of happy parents and smiley toddlers.See more
