They were recommended my credit karma We started the process on 6/13/24 and was approved fairly quickly. They asked for several documents which I provided in a timely fashion, and a few days later then my loan specialist asked for the same documents over again and I told him that I already snap them and he said oh OK I see. Then they had a sign a loan agreement and FedEx the title information so they can get this loan finalized and my loan specialist again. A few days later I asked for some more paperwork that again I’ve already sent and he said oh I see OK he promised to give me a call back the next day to give me an update. Never got a phone call, I had to text Tim several times the following day and finally got a phone call back on that phone call. He asked for some more documentation at last minute that’s when I asked to speak to a supervisor I received your phone call from the supervisor the next day we got through that hurdle, and got the paperwork that they were requesting, I was told that my loan specialist should have asked for that upfront today on July 2. I was told that we still need more paperwork. I told my loan specialist who is a different one this time to help finish this up. I already sent it to the old loan specialist and they said that they could not find it , I was uncomfortable, sending the same documents again due to the sensitive information that was on them. I spoke with the supervisor again this afternoon and told him to cancel my contract, and that I would never do business with you guys again it just seemed with this company that their loan specialist do not know what they’re doing and they’re constantly asking for paperwork. They’ve already got I would not do business with this company even if they were the only company that does this.
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Headquartered in Austin, Texas, rateGenius has been driven to help people save money for 20 years. With a massive lender network of over 150 financial institutions in all 50 states, rateGenius helps find people better auto loan rates through refinancing.
