I had to withdraw from my booked event in 2024 and did so 2 months prior to the event date. I received a link that did not work, but had planned to rebook for the same event in 2025. I visited the stand at the Running Show to find out what was happening and she said it was best to call and they’d sort it. At the time I had just sprained my ankle so wasn’t able to train. Since then I’ve suffered with a frozen shoulder which required steroid injections and the rehab has been slow. So I’m not fit to be able to take part this year. I don’t want to put myself or event team members at risk by not being safe to attend. When I looked for a phone number there is no number, and when I emailed I was told the code (that I never received) has expired. I can’t log into my account as it has been moved and am presently over £350 out of pocket. I am not a charity able to just gift a random company that amount of money. I would have no issue with them retaining some kind of fee but to simply take £350 without providing any kind of service or product is downright unethical and goes against government guidelines regarding appropriate fees to be withheld on cancellation.I would never trust this company and will never recommend them as it’s clear that their attitude towards safety and refunds when there are issues is appalling.
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Extraordinary adventures for everyday people. All of our adventures are imagined, designed and tested by the Rat Race team, you won't find them in anyone else's brochure. They are entirely bespoke concepts created to be inspirational and achievable. We believe adventure should truly be for everybody. For us, it’s about exploring the world with a like-minded group of folk who are looking for an exceptional challenge in an incredible place.See more
