I have previously booked a trip with this company. The trip itself was fine, but this company is unable to respond to emails. I noticed this issue the last time, and now, after booking a new trip, I’m encountering the same problem again. They’re happy to take your money but are unwilling to respond to a simple question. All you get is an auto-reply, which is completely useless. They offer beautiful trips to fantastic destinations, but proper contact and follow-up on questions should also be part of the customer journey. Very disappointing and amateurish.
Claim your business profile now and gain access to all features and respond to customer reviews.
Extraordinary adventures for everyday people. All of our adventures are imagined, designed and tested by the Rat Race team, you won't find them in anyone else's brochure. They are entirely bespoke concepts created to be inspirational and achievable. We believe adventure should truly be for everybody. For us, it’s about exploring the world with a like-minded group of folk who are looking for an exceptional challenge in an incredible place.See more
