I bought a wireless wind instrument for my sailboat and fitted it in November in Titusville Florida. I crossed the Gulf Stream and tied up in Freeport Bahamas. When the wind hit 30knots half the wind instrument disappeared. I contacted Raymarine customer services as the wind instrument is under warranty. They sent me replacement wind cups - which cost me $100 in import fees - even though the part cost nothing - but didn’t send me the part to attach the cups to the instrument itself.
We needed to move on.
I contacted customer services again and was assured by Joel that the part would be shipped to me as soon as I reached a suitable port.
On reaching Puerto Rico - a US territory, I contacted Joel and Raymarine Customer Services but my emails go unanswered.
Shocking service by a multinational company.
Claim your business profile now and gain access to all features and respond to customer reviews.
Welcome to Raymarine, proud specialists in marine electronics. Whether your passion is sailing, cruising, fishing or racing, our industry leading technology is suited to all who live life on the water!
