Rayna Tours is the most useless company I have ever been unfortunate to come across. Scamming and dishonest, all they care about is cheating you out of your hard earned money. I paid a 60% deposit for an holiday package but informed them not to do anything concrete until I get a visa approval which they are processing but to my surprise, they messed up my visa application by not submitting all the documents that would help me get an approval and I ended up losing this visa. Worse, they refused to refund my money claiming they’re taking the larger part of it for a non refundable visa fee, hotel accommodation and their charges. I mean, which company that cares about their customers would spend their money to book down a non refundable hotel when they know quite well everything hinges on the visa approval? And i definitely have never come across any company that only thinks of their own selfish self after making a mess of a client’s plans. Now, not only are they making me miss out on a vacation, they’re also now adding to my mental health issues by refusing to refund my money and putting my life on hold when the main reason I was traveling was because the GP advice I take a break to get over the overwhelming pain of losing my Dad this year. I wouldn’t have even care about paying for the visa application but how can they ask me to pay for hotel accommodation and charges? I mean, whose fault was that? Especially when they never told me this, the only thing they told me will be non refundable was the visa fee so how come it’s a different story now? How unprofessional and unkind can they be by messing things up for people and still thinking of how to milk them? They’re my worse mistake ever in business service and I intend taking them up legally for this. I have the evidence of their own words in email showing they butchered my visa application. You’re making a mistake if you trust them with your money and vacation.
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Founded in 2006, Rayna Tours is a destination management company based in UAE licensed by the Government of Dubai's Department of Tourism and Commerce Marketing (DTCM). Over these years, it has established its offices across Dubai, Sharjah, Abu Dhabi, Singapore, Malaysia, and India. Presently, the Destination Management Company has over 500 multilingual travel professionals and continues to expand its presence to other countries in the near future and increase its services with new and innovative ideas. See more
