Always demand Best Practice procedures are used on your pet - in my opinion this vet practice killed my pet Bichon Frise dog - took a complaint to the RCVS who were a resounding disappointment and performed their awful investigation without even asking a single question to the vets in question - the vet failed to medicate my dog fully and properly for her condition - she died after 3 days with them as they failed to prescribe life saving anti clotting medication that is essential as stated by RCVS knowledge database, Pet Blood Bank UK, PDSA and many others - they refused to answer our questions about her death and their failures, they failed to adhere to the RCVS code of conduct in several areas and they have constantly refused face to face meetings to answer our questions - awful service - I would now avoid at all costs and would not recommend them to anyone - my dog is dead - yours could be next! IMHA is a common health problem in animals and they didn’t treat it properly or fully with anti clotting medications - upon diagnosis it is essential to prescribe anti clotting meds as part of the correct treatment - we told them on 2 occasions we were concerned about her breathing and they said they weren’t - she died after 3 days with them in absolute breathing distress - incompetent and negligent - vet said he would not answer any of our questions and would not allow any member of the team to speak to us and put the phone down on me - I am writing this in the public interest as I believe that other animals may suffer the same fate and are at risk of death - the RCVS investigation as far as I’m aware have not asked a single question of the actual vet - will we ever get an independent veterinary ombudsman to properly and fully investigate incompetent vets - imagine your pet of 9 years is killed by such negligence and incompetence and then you are told that I won’t answer any of your questions and you won’t be able to speak to any of the team - I’m blocking it and then he puts the phone down - I’ll say it again - my dog is dead and your pet could be next!! All this has been reported to the RCVS stating all the above and more - you make up your own mind but I am writing this review in the public interest - it is essential that you ask that your animal is treated using Best Practice procedure for its complaint - we consulted another vet and his opinion was clear and absolute and confirmed that anti clotting medication is essential medication for animals diagnosed and being treated for IMHA and it is Best Practice to prescribe anti clotting medication as an essential part of the treatment for IMHA - this essential treatment has been recommended for years but it wasn’t used on my pet - Why? My complaint continues and it’s now 15/10/24 and my dog died in January 2023
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