These guys are AWFUL!!! I have a margin account with them, and they are CONSTANTLY SCREWING UP!!! My account would show a MARGIN CALL situation, when it was wrong, and I soon realized that their system wasn't including my mutual fund holdings (over $400K) in their calculations! I would have to get on the phone, wait 10 - 45 minutes to get through to someone, and explain to them (they who didn't speak or understand English as their first language) about how their margin calculations are flawed. This went on for 10 years! I would have to sell positions (sometimes at a loss) when I didn't have to! Just to stay on top of my margin, so I wouldn't get a margin call. Then their ORDER STATUS page would make mistakes: Either my limit orders went unfilled, right in front of my eyes the ticker would show another order getting filled ahead of mine, even though mine was priced lower, or was on there first; OR, they screw up on the AMOUNT of shares or units I was selling. Eventually I would have to try again, on a subsequent day, at a LOWER PRICE, therefore losing money!! Then, at other times, they would charge me a higher interest rate when my TOTAL account holdings clearly put me in the next higher, cheaper, interest tier. I had to plead with management to LOOK AT MY OTHER ACCOUNT (I have 2 accounts there), to see the value of my holdings, which qualified me for a lower interest rate! Another time they went into my account to exercise their right to sell me out of something, due to a margin call, WHEN ALL ALONG I HAD THE NECESSARY FUNDS/HOLDINGS IN MY OTHER ACCOUNT, ALL THEY HAD TO DO WAS LOOK!!! One thing after another! Unbelievable! And their service/interest charges are expensive too! I'm DEFINITELY moving my funds elsewhere....Glen Anthony
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