I've experienced fraud with my account 4 times in the last 6 months. The customer service I experience is almost always rude and unprofessional. They will knowingly transfer me to other departments even knowing that the other department is closed. The branch I went into to ask for help gave me a disconnected number to call and told me they wouldn't help me at the branch because it would take too long for them. The last time I received fraud on my credit card, I explained to the lady on the phone, that I never even received my new card in the mail, so any transactions couldn't have been me, since I didn't active the card. She removed one of the three charges I did not make, and then left the other two so now I'm receiving late fees on fraudulent charges I have already complained about. I've been with RBFCU for over ten years at this point and because of the poor service the past year, I have unfortunately decided to completely close my accounts as soon as possible.
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Randolph-Brooks Federal Credit Union is more than just a bank. It is a financial cooperative intent on helping members save time, save money and earn money. Whether it’s opening a first account, buying a car, building a dream home or planning for retirement, their team of dedicated professionals are here to help you achieve your goals and build a strong financial future.See more