I would give 0 stars if I could. As a new member of only 4 months, I have had multiple recent check and direct deposits made into my account. They flagged my account for fraud and didn’t send me ANY NOTIFICATIONS MY ACCOUNT WAS FROZEN OR FLAGGED. No text. No email. No push notification. No call. Nothing. I had to have my card declined and experience panic trying to figure out what is going on with my account. When the online banking experience just kept saying LOCKED with no explanation. Absolutely ridiculous!Because of this unannounced fraud flag, I also did not have access to my online banking. And I still don’t, even though I have confirmed that the activity on my account is all me, the member. DO NOT OPEN AN ACCOUNT HERE as it WILL inconvenience you and your family. I will be withdrawing all of my funds and closing my account ASAP. Thank goodness I saw another review on here that says don’t open a business account. Hopefully I will save someone the hassle of dealing with RBFCU.
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Randolph-Brooks Federal Credit Union is more than just a bank. It is a financial cooperative intent on helping members save time, save money and earn money. Whether it’s opening a first account, buying a car, building a dream home or planning for retirement, their team of dedicated professionals are here to help you achieve your goals and build a strong financial future.See more