It took them almost a month to open my business account. Approximately 28 days, to be exact, after turning in all of my business documents. In addition, I tried to apply for a business credit card, and they wanted my last year's tax returns, including the new business tax returns, and other hoops to jump through. So I gave up and applied for an AMEX business card and got approved within 10 minutes for $10,000. Which is all I need for my business. No thanks to Randolph. Just recently, I made a capital contribution to my business, and all of a sudden, my mobile app didn't recognize my username and password, so I had to contact Randolph Brook's fraud department to inform them that my personal check, which was signed by me, to my business is a capital contribution. I had to jump through hoops to obtain a Funds Verification Letter from USAA to send to Randolph Brooks' fraud department so they could unlock my Mobile/Online account. Probably a 1-2 week turnaround to gain access to my Randolph Brook's business and personal checking accounts. While I wait, my business is at a standstill because I cannot deposit or transfer funds to keep my business running. Such a hot mess.
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Randolph-Brooks Federal Credit Union is more than just a bank. It is a financial cooperative intent on helping members save time, save money and earn money. Whether it’s opening a first account, buying a car, building a dream home or planning for retirement, their team of dedicated professionals are here to help you achieve your goals and build a strong financial future.See more