My interactions with RBFCU have been minimal due to my limited use of the app and account. In contrast, my daughter has actively utilized their services for approximately four years and has encountered numerous challenges with customer service. A straightforward request for a new debit card has turned into a frustrating ordeal, often resulting in over three weeks of waiting and repeated follow-ups, only to be told that a new card will be sent with a "RUSH" designation—despite the fact that the last two cards were not expedited as promised. The lack of acknowledgment or empathy from the representatives has been disappointing. While I do not expect apologies, a touch of understanding from the agents would be appreciated. After this experience, I cannot recommend their services.
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Randolph-Brooks Federal Credit Union is more than just a bank. It is a financial cooperative intent on helping members save time, save money and earn money. Whether it’s opening a first account, buying a car, building a dream home or planning for retirement, their team of dedicated professionals are here to help you achieve your goals and build a strong financial future.See more