It’s unbelievable that a bank like RBFCU would have you wait on hold for about four minutes while they type an email to check if someone is available to talk! An email... really? They can’t just pick up the phone? The woman answering the phone to connect calls was rude, and the person I asked for never even returned my call. Why would I consider taking out a loan with a bank that clearly doesn’t care about its customers? Thank you for the reply, RBFCU. I am NOT e-mailing you to discuss issues. Three times I left messages for the female in mortgage loans, with whom I initially spoke to, and she never bothered to return my call.
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Randolph-Brooks Federal Credit Union is more than just a bank. It is a financial cooperative intent on helping members save time, save money and earn money. Whether it’s opening a first account, buying a car, building a dream home or planning for retirement, their team of dedicated professionals are here to help you achieve your goals and build a strong financial future.See more