I’ve been with RBFCU for nine years. It seems that customer service has now degraded to the point where you can no longer even get someone on the phone.My most recent problem occurred when I could no longer print copies of checks that have cleared my account using their web site. This feature is important to me because I use the printed copies to keep business records. The checks I am interested in printing cleared my account more than two weeks ago.Since I cannot simply call customer service, I am left with having to leave messages for customer service via the web site.After waiting a day, I have been told that opposed to simply e-mailing copies of the checks in question they must issue a request to their records department and that it could take up to 7-10 days. It seems as though they have taken the simple web site feature of printing a check and turned it into rocket science.At this point I am compelled to search for a banking institution that better meets my needs and also provides viable customer service.I simply refuse to put up with the type of abysmal customer service that currently exists at RBFCU.
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Randolph-Brooks Federal Credit Union is more than just a bank. It is a financial cooperative intent on helping members save time, save money and earn money. Whether it’s opening a first account, buying a car, building a dream home or planning for retirement, their team of dedicated professionals are here to help you achieve your goals and build a strong financial future.See more