RBFCU always let's us down when we need them to step up and help in a problematic situation. After spending 2 hours on the phone with Amazon's above and beyond CS to find a random recurring charge attached to an old email. I called RBFCU because the charges from Amazon created several overdrafts. I explained the situation. Brandon, said our policy is you need a letter in writing, call Amazon back and request this letter. I wanted to know why I needed to go through another arduous process when they could clearly see the refunds from Amazon coming through. Amazon refunded every cent. Brandon basically said, it's our policy to do as little as possible to assist our customers in time of need. Our policies are not flexible, no matter your circumstances we have a one size fit policy. No letter. No help. Most financial institutions aren't even enforcing overdrafts, another indicator that customers are not a priority. Chase has excellent CS. Take some notes.
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Randolph-Brooks Federal Credit Union is more than just a bank. It is a financial cooperative intent on helping members save time, save money and earn money. Whether it’s opening a first account, buying a car, building a dream home or planning for retirement, their team of dedicated professionals are here to help you achieve your goals and build a strong financial future.See more